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February 27, 2026
The Tech Trends
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February 27, 2026
The Tech Trends
AI
AI Ethics
Automation
Deep Learning
Generative AI
Machine Learning
Robotics
Culture
Creator Economy
Digital Nomads
Internet Culture
Remote Work
Tech Careers
Tech Events
Future Trends
5G/6G Networks
BioTech
Metaverse
Quantum Computing
Space Tech
Sustainable Tech
Innovation
AgriTech
EdTech
FinTech
Green Tech
HealthTech
Smart Cities
Gadgets
AR/VR Devices
Drones
Health Tech
Smart Home
Smartphones
Wearables
Software
App Development
Cloud Computing
Cybersecurity
Open Source
Productivity Tools
SaaS
Startups
Disruptive Ideas
Founder Stories
Funding News
Startup Trends
Tech Launches
Unicorn Watch
Web3
Blockchain
Cryptocurrency
DAOs
Decentralization
NFTs
Smart Cities
×
Agentic AI
The Tech Trends
Agentic AI
AI
Agentic AI
The Agentic Workforce in Customer Experience: Beyond Chatbots
by
Mei Chen
February 27, 2026
Agentic AI
AI Agent Liability: Who is Responsible for Autonomous Errors?
by
Maya Ranganathan
February 27, 2026
Agentic AI
Agentic Procurement: How to Automate B2B Vendor Negotiations
by
Luca Bianchi
February 27, 2026
Table of Contents
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Key Takeaways
Who This Is For
Defining the Agentic Shift: Chatbots vs. Agents
The “Reasoning” Loop
The Technical Pillars of Agentic CX
1. Retrieval-Augmented Generation (RAG)
2. Tool Use and API Orchestration
3. Long-Term Memory
Core Use Cases: Where Agents Outperform Chatbots
Complex Troubleshooting
Proactive Retention
Dynamic Upselling
The Human-in-the-Loop (HITL) Model
Escalation Triggers
Implementing Agentic Workflows: A Step-by-Step Guide
Step 1: Data Readiness
Step 2: Define the “Tools”
Step 3: Start with a “Pilot Agent”
Step 4: Establish Tone and Personality
Common Mistakes to Avoid
Measuring Success in the Agentic Era
The Future: Multi-Agent Systems
Ethical Considerations and Data Privacy
Security Best Practices
Conclusion
FAQs
What is the difference between a chatbot and an agent?
Is agentic AI safe for processing payments?
Will an agentic workforce replace human support agents?
How do I prevent my AI agent from “hallucinating” or lying?
How much does it cost to implement an agentic workforce?
References
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Table of Contents
